Course Description
This course comprises of basic knowledge and skills in workplace communication, providing a fundamental exposure and guide to the various forms of communication in the workplace covering both oral and written communication. These include practice in presenting information, conducting effective team meetings, decision making, conflict management, and writing related workplace correspondence and documents.
Content Outline of the Course/Module:
- Nature of Communication
- The Communication Environment
- Workplace Correspondence: Memo, E-mail and Business Letters
- Workplace Documents
- Job Application Process
- Technology-enabled Communication in Workplace
- Communicating Visually Through Graphics
Course Outcome
Upon completion of this course, students should be able to:
- Demonstrate effective communication skills required in professional settings
- Develop written workplace information, such as formal correspondence, application letters, resumes and other documents, in a professional manner
- Apply principles and practices of technical and professional communication to business correspondence, work documents and during job interview
Lecturer:
- Nadira Abdul Rahman
Steps for Registering Online Learning